Refunds & Exchanges

Items purchased directly from gojournee.com may be returned or exchanged within 14 days from the date of arrival for a full refund for the cost of the item. You will pay shipping to send the item back and we will send you another item of the same value. The items package must be unopened, unworn, and without any visible damage. The total amount will be refunded back to your credit card or PayPal account after we have received the item.

 

When will I get my new bracelet?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

I ordered the wrong bracelet

If you ordered the wrong bracelet by mistake you will most likely have to return it once you get it, we start processing orders within an hour after a order is made.

 

Refunds & Exchanges

Items purchased directly from gojournee.com may be returned or exchanged within 14 days from the date of arrival for a full refund for the cost of the item. You will pay shipping to send the item back and we will send you another item of the same value. The items package must be unopened, unworn, and without any visible damage. The total amount will be refunded back to your credit card or PayPal account after we have received the item.

 

When will I get my new bracelet?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

I ordered the wrong bracelet

If you ordered the wrong bracelet by mistake you will most likely have to return it once you get it, we start processing orders within an hour after a order is made.